FAQs
Ticketing
Everything you need to know about purchasing tickets, refunds, and entry requirements. Find the right ticket for you here.
Do prices vary depending on the day?
Yes, prices during peak days which are Thursday/Friday/Saturday are different from prices during Off peak days, which are Sunday/Tuesday/Wednesday.
What is an RFID wristband?
RFID stands for radio-frequency identification, a chip that holds your ticket entry & credit.
What is a top-up booth?
A top-up booth is a physical booth located in the park. Its purpose is to help you recharge your wristband credit.
What is a ticketing office?
A ticketing office is a physical place located at the entrance of the park. Its purpose is to help you purchase your ticket to Lusail Winter Wonderland.
What if I lose my wristband or it gets damaged?
In case your wristband gets lost, stolen or damaged, you can get a replacement for a small fee of QAR 10 at our main top-up booth located inside the park. If this is the case, your virtual wallet and the money and/or products you have, will be transferred to your new wristband if details required to trace your account are provided.
What if I have money left on my wristband after my visit to Lusail Winter Wonderland?
Any money left on your wristband after your visit can be re-used during your next visit.
How much do tickets cost and where can I purchase?
Entry wristbands starts at 156 QAR entry + 2 rides, Unlimited rides entry starts at 222 QAR. For the full price list please click here.
How can I purchase tickets for rides & attractions?
Simply use your contactless wristband at the ride or attraction entrance.
Do you offer discounts for large groups?
Please contact customerservice@lusailwinterwonderland.com for more information.
Do you charge a transaction fee?
Standard charges apply.
Can I use my wristband for another re-entry day?
Yes. If you are planning on revisiting Lusail Winter Wonderland, you can use your old wristband & its credits, but you will have to purchase a new ticket.
Can I transfer my credits to someone else’s wristband?
No, your wristband credits are not transferable.
Can I return to Lusail Winter Wonderland on another day with my entrance wristband?
Unfortunately, not. Your entrance ticket will only be valid for the day of purchase.
Can I leave Lusail Winter Wonderland, and re-enter within the same session?
Guests are not allowed to leave Lusail Winter Wonderland and come re-enter within the same session.
Can I get a refund or exchange my entry wristband?
Unfortunately, entry wristbands are non-exchangeable and non-refundable.
Can 2 or more wristbands be used together for one transaction onsite?
Unfortunately, we cannot accept partial payments from 2 wristbands.
Are there discounted rates for children?
Yes, please click here for more information on the rates available for children
Food & Drinks
Learn about the food and beverage options available, including dietary accommodations and payment methods.
General
Find answers to your general questions about the event, including what to expect, schedules, and amenities.
Getting There
Need directions? This section covers transportation options, parking, and accessibility to ensure you arrive hassle-free.
Rides
Discover details about the rides, including age restrictions, height requirements, and how to make the most of your experience.
Safety
Your safety is our priority. Get information on safety protocols, medical assistance, and other measures we’ve put in place to keep you secure.
Ticketing
Everything you need to know about purchasing tickets, refunds, and entry requirements. Find the right ticket for you here.